Stay on TOP of those NEW client's bills!

When you are fortunate enough to earn an account and you electronically submit their very first batch of claims, MARK YOUR CALENDAR.

I CANNOT stress the importance of calling the various carriers to MAKE ABSOLUTE CERTAIN that those claims were 100% processed correctly and that they are ready for payment.

COMMUNICATE to your client that it WILL TAKE a couple of complete billing cycles to MASTER their account in your system and with the carriers. Claims WILL fail and you NEED to tell your client this. It is absolutely inevitable.

But, like we continuously say, stay HONEST. If you tell them this up front, they will NOT become upset if they receive a couple of rejections, ESPECIALLY in the beginning.

COMMUNICATE, COMMUNICATE, COMMUNICATE!!